Frequently Asked Questions

Hair growth takes time. Most people notice reduced hair fall within 3–4 weeks and visible improvements in strength and thickness by 8–12 weeks of consistent use. Hair has natural growth cycles, so patience and regular use give the best results.

Yes. Our formulas are dermatologically tested and suitable for all hair types — straight, wavy, curly, coily, coloured, or chemically treated. They're free from sulphates, parabens, and harsh chemicals, making them gentle enough for daily use.

Oil — Massage into the scalp 1–2 times a week, ideally before washing. Shampoo — Use to cleanse 2–3 times a week. Serum — Apply to the scalp daily on clean, towel-dried hair and leave in. Used together, they cleanse, nourish, and strengthen as a complete routine.

No. Rootvera products are cosmetic hair care, not medicines, and require no prescription. They are formulated with clean, researched ingredients. For any underlying medical scalp condition, we always recommend consulting a dermatologist.

Our products combine clean, naturally derived botanicals with researched actives. They're formulated free from sulphates, parabens, silicones, and mineral oil. You can explore every ingredient and its purpose on our Ingredients page.

It's a free 2-minute hair health assessment. You answer a few simple questions about your hair, scalp, and lifestyle, and we give you a personalised Root Score along with a recommended product routine made for your needs.

Yes, 100% free with no obligation to buy. It takes about 2 minutes and gives you a clear picture of your hair health plus a tailored recommendation. Take the Root Score Test →

Absolutely. Your answers and details are kept confidential and are never sold. We only use them to prepare your personalised report and recommendations. See our Privacy Policy for full details.

Orders are usually dispatched within 1–2 business days. Delivery typically takes 2–7 business days depending on your location. You'll receive tracking details once your order ships. See our Shipping & Delivery page for full timelines.

Yes, COD is available on eligible orders and pin codes. You'll see the option at checkout if it's available for your area. Please keep the exact amount ready at delivery.

Once your order is dispatched, we'll send a tracking link via SMS, email, or WhatsApp. Allow 24–48 hours after dispatch for tracking to become active.

For hygiene reasons, opened personal care products can't be returned. However, if you receive a damaged, defective, or wrong item, contact us within 48 hours with photos and we'll make it right. Full details are on our Return & Refund Policy page.