Return & Refund Policy | Rootvera

Return & Refund Policy

Last updated: [22/06/2026]

At Rootvera, we want you to be happy with your purchase. Please read this Return & Refund Policy carefully before placing your order, as it explains the limited circumstances in which returns and refunds are possible.

This policy applies to all orders placed on [www.rootvera.in], operated by [Rootvera Wellness].

1. General Policy — No Returns Once Delivered

For reasons of hygiene, safety, and product integrity, our hair care products are not returnable or refundable once they have been delivered. This is because they are personal care items that come into direct contact with the body.

By placing an order, you acknowledge and accept that delivered products cannot be returned or refunded except in the specific cases described below, which are assessed at the sole discretion of our team.

2. Exceptions — Damaged, Defective, or Wrong Items

We will review refund or replacement requests only in the following cases:

  • You received a damaged or leaking product
  • You received the wrong product (different from what you ordered)
  • The product was defective or expired on arrival

All such cases are reviewed and approved at the sole discretion of the Rootvera team. Approval is not guaranteed and depends on the evidence provided and verification by our team.

3. How to Raise a Request

If your order qualifies under Section 2, you must contact us within [48 hours] of delivery with the following:

  • Your order number
  • A clear description of the issue
  • Clear photos and/or an unboxing video showing the damage, defect, or wrong item

Contact us at [support@rootvera.in]. Requests raised after [48 hours], or without supporting evidence, may not be accepted.

Tip: We strongly recommend recording an unboxing video when you open your parcel. This is the best way to support a damage or wrong-item claim.

4. What Is NOT Eligible

We do not offer returns or refunds for:

  • Products that have been opened, used, or partially used (unless damaged/defective on arrival)
  • Change of mind or no longer wanting the product
  • Results not matching expectations — individual results vary from person to person, and our products are cosmetic, not medical treatments
  • Minor differences in colour, fragrance, or packaging
  • Products damaged due to misuse or improper storage after delivery
  • Orders where incorrect delivery details were provided by the customer

5. Resolution — Replacement or Refund

If your request is approved by our team, we will offer one of the following, at our discretion:

  • A replacement of the same product, or
  • A refund of the amount paid for the affected product

Approved refunds will be processed to your original payment method within [7–10 business days]. For Cash on Delivery (COD) orders, refunds will be processed to a bank account or UPI ID you provide.

6. Order Cancellations

You may request to cancel your order before it is dispatched by contacting us as soon as possible. Once an order has been shipped, it can no longer be cancelled. If a prepaid order is cancelled before dispatch, the full amount will be refunded.

7. Failed or Refused Deliveries

If a prepaid order is returned to us because it could not be delivered (for example, incorrect address or repeated failed delivery attempts), we will contact you to arrange re-delivery. Any applicable re-shipping charges may apply. Refunds for undelivered orders are handled at our discretion and may exclude shipping costs.

8. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a new "Last updated" date. The policy in effect at the time of your order will apply to that order.

9. Contact Us

For any questions about returns or refunds, please contact us:

[Rootvera Wellness]
Email: [support@rootvera.in]
Address: [Plot no - 53A , KH NO . 61/16 , Tikri Kalan Extension , Near Kabir Parikh Dham , New Delhi - 110041 . ]