Terms of Service | Rootvera

Terms of Service

Last updated: [22/06/2026]

Welcome to Rootvera. These Terms of Service ("Terms") govern your use of [www.rootvera.in] (the "Site") and your purchase of products from us. By accessing our Site or placing an order, you agree to these Terms. If you do not agree, please do not use our Site.

This Site is operated by [Rootvera Wellness] ("we," "us," or "our"), located at [Plot No - 53A , KH NO . 61/16 , Tikri Kalan Extension , Near Kabir Parikh Dham , New Delhi -110041].

1. Eligibility

You must be at least 18 years old, or accessing the Site under the supervision of a parent or legal guardian, to use this Site or make a purchase. By using the Site, you confirm that you meet this requirement.

2. Products and Descriptions

We sell hair care products including serums, shampoos, and oils. We make every effort to display our products and their colours, ingredients, and details as accurately as possible. However, we do not guarantee that product images or descriptions are completely error-free, and actual products may vary slightly.

Our products are cosmetic hair care products. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

3. The Root Score™ Assessment

Our Root Score™ assessment provides general, personalised product suggestions based on the information you provide. It is for informational and recommendation purposes only and does not constitute medical or professional advice. For any medical concerns about hair loss or scalp conditions, please consult a qualified doctor or dermatologist.

4. Pricing and Payment

  • All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to change prices, offers, and discounts at any time without prior notice.
  • Payment can be made through the methods displayed at checkout, including online payment and Cash on Delivery (COD) where available.
  • In the rare event of a pricing error, we reserve the right to cancel the order and refund any amount paid.

5. Orders and Acceptance

When you place an order, you will receive a confirmation. This confirmation is an acknowledgement of your order, not acceptance of it. We reserve the right to accept or decline any order at our discretion, including in cases of suspected fraud, stock unavailability, or pricing errors.

6. Shipping and Delivery

We aim to process and dispatch orders promptly. Delivery times are estimates and may vary based on your location and external factors beyond our control. Please refer to our Shipping Policy for full details.

7. Returns, Refunds, and Cancellations

Our return and refund terms are explained in our Refund Policy. Please review it before placing an order. To cancel an order, contact us as soon as possible; cancellations may not be possible once an order has been dispatched.

8. Promotions, Offers, and Free Gifts

Promotional offers, discounts, and any free gifts are subject to availability and may be changed or withdrawn at any time. Offers cannot be combined unless expressly stated.

9. Use of the Site

You agree to use the Site only for lawful purposes. You must not:

  • Use the Site in any way that breaches applicable laws or regulations
  • Attempt to gain unauthorised access to our systems or data
  • Introduce viruses, malware, or harmful code
  • Copy, reproduce, or misuse our content without permission

10. Intellectual Property

All content on this Site — including the Rootvera name, logo, text, images, graphics, and the Root Score™ assessment — is the property of [Rootvera Wellness] and is protected by intellectual property laws. You may not use, copy, or reproduce any of it without our prior written permission.

11. User Communications

By providing your contact details, you agree to receive transactional messages (such as order updates) via email, SMS, or WhatsApp. Marketing messages are sent only with your consent, and you may opt out at any time.

12. Limitation of Liability

To the maximum extent permitted by law, Rootvera shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or our products. Our total liability for any claim shall not exceed the amount you paid for the product in question.

Individual results from using our products may vary from person to person. We do not guarantee specific results.

13. Indemnification

You agree to indemnify and hold harmless Rootvera and its team from any claims, losses, or expenses arising out of your misuse of the Site or violation of these Terms.

14. Third-Party Links and Services

Our Site may use third-party services (such as payment gateways and messaging tools) and may link to other websites. We are not responsible for the content, policies, or practices of these third parties.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a new "Last updated" date. Continued use of the Site after changes means you accept the updated Terms.

16. Governing Law

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of [West Delhi , Delhi].

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

[Rootvera Wellness ]
Email: [support@rootvera.in]
Address: [Plot no - 53A , KH NO. 61/16 , Tirki Kalan Extension , Near Kabir Parikh Dham , New Delhi - 110041]