Shipping & Delivery Policy | Rootvera

Shipping & Delivery Policy

Last updated: [22/06/2026]

At Rootvera, we want your order to reach you quickly and safely. This policy explains how we process, ship, and deliver your orders. Please read it carefully before placing an order.

1. Order Processing Time

All orders are processed within [1–2 business days] after your order is confirmed. Orders placed on weekends or public holidays are processed on the next working day.

You will receive a confirmation message once your order is placed, and another update once it has been dispatched.

2. Shipping Time & Delivery Estimates

Once dispatched, estimated delivery times are:

  • Metro cities: [2–4 business days]
  • Other cities & towns: [4–7 business days]
  • Remote / rural areas: [5–10 business days]

Please note these are estimates, not guarantees. Delivery times may vary due to location, courier delays, weather, festivals, or other factors beyond our control.

3. Shipping Charges

  • Shipping charges (if any) are calculated and shown at checkout before you pay.
  • We offer FREE shipping on orders above [₹999].
  • For orders below this amount, a flat shipping fee of [₹65] applies.

4. Shipping Partners

We ship our orders through trusted courier partners such as [Ship Rocket ]. The courier assigned to your order may vary based on your delivery location and serviceability.

5. Order Tracking

Once your order is dispatched, we will share a tracking number and a tracking link via SMS, email, or WhatsApp. You can use it to follow your order's journey.

You can also track your order here: [tracking link / "on our courier partner's website"]

Please allow [24–48 hours] after dispatch for tracking details to become active.

6. Cash on Delivery (COD)

We offer Cash on Delivery on eligible orders and pin codes. COD availability is shown at checkout. A small COD handling fee of [₹49] may apply. Please keep the exact amount ready at the time of delivery.

7. Delivery Address

Please ensure your delivery address and contact number are complete and accurate at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address details. If a parcel is returned to us due to a wrong address, re-shipping charges may apply.

8. Failed or Missed Deliveries

Our courier partners typically attempt delivery [2–3 times]. If you are unavailable, the courier may leave a notification or contact you. If all attempts fail, the order may be returned to us. In such cases, please contact us to arrange re-delivery (additional charges may apply).

9. Delays

While we work hard to dispatch and deliver on time, occasional delays may occur during sales, festivals, or due to courier or regional issues. We appreciate your patience and will do our best to keep you updated.

10. Damaged or Missing Parcels

If your parcel arrives damaged, tampered with, or items are missing, please contact us within [48 hours] of delivery with photos and your order number. Please refer to our Return & Refund Policy for how such cases are handled.

Tip: We recommend recording an unboxing video when opening your parcel — it helps us resolve any issue quickly.

11. International Shipping

Currently, we ship only within India. We do not offer international shipping at this time. [Edit this section if you start shipping internationally.]

12. Contact Us

For any questions about shipping or delivery, please contact us:

[Rootvera Wellness ]
Email: [support@rootvera.in]
Hours: [e.g. Mon–Sat, 10 AM – 6 PM]